BUNDHOO Ansooya

Experienced Administrative & Operational Support Professional

Flacq, MU.

About

Highly organized Administrative Professional with over a decade of experience in operational support, payroll management, and site supervision. Proven ability to streamline processes, enhance inventory reporting, and drive efficiency across diverse environments. Adept at leveraging strong problem-solving and communication skills to optimize office operations and contribute to overall company productivity.

Work

V.S.Bundhoo Co Ltd

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Administrative Assistant

Flacq, Flacq, Mauritius

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Summary

Managed comprehensive payroll processes and payment frameworks to ensure accurate and timely salary disbursement for employees.

Highlights

Administered end-to-end payroll processing for all employees, ensuring 100% accuracy and compliance with internal policies and external regulations.

Managed payment frames and coordinated salary disbursements, contributing to efficient financial operations and timely compensation.

Streamlined administrative tasks related to employee compensation, improving processing efficiency and reducing potential discrepancies.

CyberSpot Ltd

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Administrative Assistant & Site Inspector & Supervisor

Flacq, Flacq, Mauritius

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Summary

Provided critical administrative and operational support, overseeing site inspections and optimizing inventory management for store equipment.

Highlights

Developed and maintained daily reports on store equipment stock, enabling accurate inventory tracking and informed decision-making.

Conducted on-site inspections to assess operational efficiency and identify areas for improvement, leading to enhanced procedural guidelines.

Proposed and implemented innovative solutions for stock management and operational workflows, contributing to improved efficiency and resource utilization.

Supervised daily administrative tasks, ensuring seamless office operations and effective communication across departments.

CSL (A Mauritius Telecom Company Ltd)

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Customer Service Support

Flacq, Flacq, Mauritius

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Summary

Delivered exceptional customer service and provided leadership support, ensuring continuous operational flow and high customer satisfaction.

Highlights

Managed diverse customer inquiries and resolved complex issues, consistently achieving high levels of customer satisfaction over an 8-year tenure.

Assumed informal leadership responsibilities in the absence of direct support, ensuring uninterrupted service delivery and team guidance.

Proactively identified and addressed customer needs, implementing solutions that enhanced service quality and efficiency.

Maintained comprehensive knowledge of company products and services to provide accurate information and effective support to clients.

London Way Supermarket

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Checkout Operator

Flacq, Flacq, Mauritius

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Summary

Operated checkout services, ensuring efficient and accurate processing of customer transactions while maintaining high service standards.

Highlights

Processed customer transactions accurately and efficiently, handling cash, credit, and debit payments with meticulous attention to detail.

Maintained a high level of customer service, assisting shoppers with inquiries and ensuring a positive checkout experience.

Managed daily till reconciliation, ensuring precise accounting for all transactions at the end of each shift.

Annari Resort

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Spa Receptionist

Flacq, Flacq, Mauritius

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Summary

Managed front desk operations for a spa, overseeing client appointments, service coordination, and administrative tasks.

Highlights

Managed client appointments and schedules, optimizing spa resource allocation and ensuring smooth daily operations.

Provided comprehensive information on spa services and products, enhancing client experience and supporting sales efforts.

Handled guest inquiries and resolved issues promptly, maintaining a high standard of customer care and satisfaction.

Mei Yan & Ocean Basket Restaurant

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Waitress and Barmaid

Flacq, Flacq, Mauritius

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Summary

Delivered exceptional dining experiences as a Waitress and Barmaid, managing orders, serving guests, and supporting restaurant operations.

Highlights

Provided attentive and efficient service to restaurant patrons, ensuring a pleasant and memorable dining experience.

Managed food and beverage orders accurately, communicating effectively with kitchen and bar staff to ensure timely delivery.

Maintained a clean and organized dining area and bar, adhering to health and safety standards and contributing to a positive ambiance.

Education

GlobalTech Academy

Flacq, Flacq, Mauritius
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Diploma Software Application Grade:

SSS Bambous

Bambous, Rivière Noire, Mauritius
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Certificate Computer Information Systems Grade:

Secondary Education

Flacq, Flacq, Mauritius
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School Certificate General Studies Grade:

Languages

English

French

Creole

Hindi

Skills

Office Administration

Payroll Processing, Payment Coordination, Data Entry, Record Keeping, Office Management, Administrative Support, Reporting, Microsoft Office Suite (Word, Excel, Outlook).

Operations Management

Site Inspection, Inventory Management, Stock Control, Process Improvement, Operational Efficiency, Workflow Optimization, Quality Assurance.

Customer Service & Support

Client Relations, Issue Resolution, Customer Satisfaction, Front Desk Operations, Hospitality, Complaint Handling, CRM Software.

Problem Solving & Leadership

Complex Problem Solving, Decision Making, Independent Work, Team Leadership (Informal), Mentorship, Strategic Thinking, Innovation.

Technical Proficiency

Software Applications, Computer Information Systems, Internet & Computing Core (IC3), Data Analysis (Basic).